Customer Support
Betgr8 Kenya has a player support department to quickly and efficiently resolve all user issues. The support service operates 24 hours a day, 7 days a week, and each manager has many years of experience in resolving issues of any complexity. Thanks to the help department, bettors can resolve both technical issues and legal disputes.
Contact Methods for Kenyan Bettors
Betgr8 has three main contact methods to give players a choice and to use the option that suits them. Each option has its features and advantages.
This method will allow each bettor to resolve a problem of any complexity. The advantage of email is the ability to describe the situation in detail. However, the review time may reach 24 hours. To use email, users must do the following:
- Use the email you registered with;
- In the recipient, specify [email protected];
- In the subject line, briefly describe the problem;
- In the letter, describe your situation in detail and attach the necessary files.
Live chat
If the bettor wants to quickly solve the problem and return to the game, then they should use live chat. This method will allow theаm to deal with the problem within 15 minutes. Correct use of this method will help speed up the request review process:
- In the sidebar menu, click on the “Chat with us” button;
- Click on the “start” button to begin the dialogue;
- Select the section your problem is related to;
- Answer all the operator’s questions and wait for an answer.
Hotline
If users want to resolve the issue in real time, then they can call 254111051299. A free operator will ask clarifying questions and will stay in touch until the problem is resolved.